Privacy Policy

Introduction

This Privacy Policy explains how Banikh ("we", "us", "our") collects, uses, and protects your information when you use our website and services. We are an individually operated platform based in Bangladesh.

Information We Collect

• Waitlist: When you join our waitlist, we collect your email address and any optional message you submit.
• Merchant accounts: When you sign up as a merchant, we collect your name, email address, phone number, and business details needed to operate your store.
• Customer data: When shoppers place orders on merchant stores, we process names, phone numbers, delivery addresses, and order details on behalf of the merchant.
• Usage data: We collect anonymized analytics data such as page views, browser type, and device information to improve our service.

How We Use Your Information

We use collected information to: provide and maintain our platform, process transactions on behalf of merchants, send service-related communications, improve our services, and comply with legal obligations.

Third-Party Services

We share data with the following third-party services only as necessary to operate the platform:

• Brevo — transactional email delivery
• bKash — payment processing
• Nagad — payment processing
• Steadfast — courier and delivery
• Pathao — courier and delivery
• RedX — courier and delivery
• Cloudflare — DNS, SSL, and CDN
• BulkSMSBD — OTP and SMS notifications

Data Hosting

Your data is stored on servers hosted by Hetzner in Singapore. We implement appropriate technical and organizational measures to protect your data.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Waitlist data is retained until launch and then migrated to user accounts or deleted upon request. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to: access the personal data we hold about you, request correction or deletion of your data, withdraw consent for marketing communications at any time, and request a copy of your data in a portable format.

Contact Us

For privacy-related inquiries, contact us at: [email protected]. We will respond within 72 hours.