Question 1

What is Banikh and how is it different from Shopify?

Accepted Answer

Banikh is an all-in-one ecommerce platform built specifically for Bangladesh. Unlike Shopify — which charges in USD, doesn't support bKash or Nagad natively, and has no built-in Steadfast, Pathao, or RedX integration — Banikh is designed from the ground up for Bangladeshi merchants. BDT pricing, local payment gateways, and local courier integrations are all included out of the box.

Question 2

Can I move my Facebook shop to Banikh?

Accepted Answer

Yes, and it's one of the most common reasons merchants switch. Facebook's algorithm controls your reach and can restrict your page without warning. With Banikh, you get your own website, your own domain, and you own your customer list. You can import your product catalog from a spreadsheet or Google Sheets in minutes and keep your Facebook page active to drive traffic to your new store.

Question 3

How do bKash and Nagad payments work for my store?

Accepted Answer

You enter your bKash Merchant PGW credentials and Nagad merchant details once in your payment settings. After that, customers select bKash or Nagad at checkout, get redirected to the payment app, and return to your store with the order confirmed automatically. No manual verification needed. COD is also supported — customers pay the courier on delivery and you receive remittance from Steadfast/Pathao.

Question 4

Do I need a Trade License to start an online shop in Bangladesh?

Accepted Answer

Technically yes — any business activity in Bangladesh, including online selling, requires a Trade License from your local City Corporation or Pourashava. You may also need a DBID (Digital Business Identification) from the Ministry of Commerce for e-commerce. However, you can start building and testing your Banikh store before completing legal registration, then add your credentials when you go fully live.

Question 5

How much do the store templates cost?

Accepted Answer

All Banikh templates are completely free on every plan — no separate charge. Building a comparable storefront from scratch in Bangladesh typically costs BDT 30,000–1,50,000+, plus ongoing developer fees for every update. With Banikh, you get a production-ready, fully customizable storefront the moment you sign up.

Question 6

I want a custom storefront — will that still be expensive?

Accepted Answer

Much less than you'd expect. The expensive part of a custom ecommerce site isn't the frontend design — it's the backend: payments, orders, inventory, analytics, CMS, courier integrations. With Banikh, all of that is already built and maintained. With us, only the frontend design is needed — saving both cost and time.

Question 7

Which courier services are supported?

Accepted Answer

The Free plan includes Steadfast. Plus, Pro, and Enterprise plans add Pathao and RedX. You can create shipments directly from your order dashboard — the courier picks up the parcel and delivery status updates come back automatically. COD remittance from Steadfast typically arrives within 7-10 business days after delivery.

Question 8

How do I handle fake/ghost COD orders?

Accepted Answer

Banikh includes a built-in OTP verification step for COD orders — customers must verify their phone number before the order is confirmed. This significantly reduces ghost orders. You can also set partial upfront payments (token amount) to filter serious buyers from impulse clicks.

Question 9

Can I use my own domain name?

Accepted Answer

Yes. On Pro and Enterprise plans, you can connect any custom domain (e.g., yourshop.com.bd or yourshop.com). SSL and all technical configuration is fully managed — no DNS expertise required.

Question 10

Is Banikh better than WooCommerce for Bangladesh?

Accepted Answer

WooCommerce requires you to manage WordPress hosting, install and update plugins, handle security, and hire a developer for customizations. Banikh is fully managed — zero hosting, zero plugin management, automatic updates. For a Bangladeshi merchant focused on selling rather than IT maintenance, Banikh saves significant time and money.

Question 11

How does inventory management work?

Accepted Answer

Every product and variant has a stock count that decrements automatically when orders are placed. You get low-stock alerts when inventory drops below your threshold. You can bulk-update stock across hundreds of products at once, view the full movement history for each product, and export reports.

Question 12

Is there a free trial for paid plans?

Accepted Answer

Yes — every new account starts with a free 90-day Pro trial. No credit card required, and you get every Pro feature while we finalize pricing.

Question 13

How do I import my products from a spreadsheet?

Accepted Answer

Go to Products → Import in your dashboard. Upload a CSV or Excel file, or paste a Google Sheets URL. The importer maps columns automatically and shows you a preview before confirming. Up to 500 products can be imported in one batch.

Question 14

Can customers leave reviews on my store?

Accepted Answer

Yes. Customers who have purchased and received a product can leave a star rating and written review on all plans. You can approve or reject reviews from your admin panel. Positive reviews significantly improve buyer trust — especially important for new stores.

Question 15

What payment methods can I offer?

Accepted Answer

Cash on Delivery (COD) with phone-OTP verification is live today. bKash, Nagad, and card payments via integrated gateways are rolling out during early access. You can enable or disable any payment method per store, so COD-only stores are fully supported.

Question 16

Does Banikh support A/B testing for product pages?

Accepted Answer

Yes — built-in A/B testing lets you run experiments on product titles, hero images, and call-to-action copy. Banikh splits traffic automatically, tracks conversion per variant, and surfaces the winning variant in your analytics. Available on Pro and Enterprise plans.

Question 17

Can I send order emails from my own domain with DKIM and SPF?

Accepted Answer

Yes. The Custom Email Domain feature wires DKIM, SPF, and DMARC records for your domain, so order confirmations come from orders@yourstore.com instead of a generic platform address. Better inbox placement, stronger brand trust. Available on Pro and Enterprise plans.

Question 18

How do I track which marketing channel is driving my orders?

Accepted Answer

Built-in tracking-link attribution. Generate a unique UTM link for each channel — Facebook ad, TikTok creator, SMS blast, influencer post — and every order is tagged with its source. The dashboard rolls up revenue per channel so you know your real ROI per ad rupee. Available on Pro plan.

Question 19

Does Banikh integrate with Facebook Pixel, TikTok Pixel, and GA4?

Accepted Answer

Yes. Paste your Facebook Pixel ID, TikTok Pixel ID, and GA4 Measurement ID into Settings → Marketing Pixels. Banikh injects the scripts into your storefront automatically — Pageview fires on every page, Purchase fires on checkout success with order value in BDT. Measure your paid-social ROAS without writing any code.

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